Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Staylah ("Staylah," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, staylah.com (the "Site"), or use our vacation rental and property management services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, payment details, and any other information you provide when booking a stay, inquiring about property management, subscribing to our emails, or contacting us.
Property Owner Information: If you list your property with Staylah, we may collect details about your property, ownership, and banking information for payouts.
Usage Data: IP address, browser type, pages visited, and other analytics information collected automatically through cookies and tracking technologies.
Transaction Data: Information related to your bookings, payments, and interactions with our services.
Communication Data: Any messages or feedback you provide when you contact us via email, phone, or social media.

2. How We Use Your Information

We use the collected information for the following purposes:

To process and manage bookings, payments, and customer support requests.
To provide property management services to homeowners partnering with Staylah.
To personalize your experience on our Site and offer tailored vacation rental recommendations.
To communicate with you about promotions, special offers, local travel insights, and service-related notifications.
To improve our website, services, and customer satisfaction through analytics and feedback.
To comply with legal obligations and prevent fraud or security threats.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share information in the following cases:

With Service Providers: Third-party vendors assisting with payments, marketing, analytics, and customer support.
With Business Partners: If required for fulfilling your booking, providing concierge services, or enhancing your stay.
With Property Owners: If you are a guest, we may share relevant booking details with the owner of the property you are renting.
For Legal Reasons: If required by law, regulation, or to protect Staylah’s rights and interests.
In Case of Business Transfers: If Staylah undergoes a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. You can manage cookie preferences through your browser settings.

5. Terms + Conditions of Service for SMS

Consent for SMS Communication: Information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications: If you have consented to receive text messages from Staylah, you may receive text messages related to confirmed bookings, booking inquiries, marketing or our management services.

Message and data rates may apply. You can opt-out at any time by texting "STOP." For assistance, text "HELP" or email us at info@staylah.com and through the staylah.com contact form [https://www.staylah.com/contact-us]

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Opt out of marketing emails (unsubscribe link included in every email).
Request limitations on the processing of your personal data.

To exercise any of these rights, contact us at info@staylah.com

8. Third-Party Links

Our Site may contain links to third-party websites, including local attractions, concierge services, and property management resources. We are not responsible for their privacy policies or practices. Please review their policies before providing any information.

9. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from minors. If you believe a child has provided us with information, contact us for its removal.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Staylah

851 Trafalgar Ct 127E Matiland, FL 32751

Northeast Florida: nefl@staylah.com

Tennessee Smokies: info@staylah.com